WritingMadeSimple

HEALTH COMMUNICATION EXPERIENCE

​

Boston Children's Hospital, Harvard Medical School Affiliate, Boston, MA

Program Administration Manager II, Health Literacy | Patient & Family Education | Communication

2019 - Present

Project Manager, Health Literacy/Patient & Family Education

2014-2019

​

Provide program management, editing, writing and strategy support for patient education and Nursing/Patient Care communications.

• Collaborate with clinical subject matter experts to develop complex care educational content that meets health literacy and plain language standards, hospital branding and regulatory requirements.

• Manage a creative team and $70,000 budget for translation of patient education materials.

• Serve as a system manager for an interactive patient care system (GetWellNetwork), driving its utilization in inpatient areas and developing digital strategies to enhance patient communication and education.

• Provide communication and marketing support for the Chief Nursing Officer and Family Advisory Council.​

​

​

Boston Children's Hospital, Harvard Medical School Affiliate, Boston, MA

Communication Specialist, Clinical Education & Informatics and Emergency Management

2012-2014

 

Managed communications for two departments within Patient Care Services. Developed communication programs and vehicles for targeted internal and external audiences. Wrote and edited creative copy.

• Managed more than 1,600 Family Education Sheets, working with clinical subject matter experts to ensure content met plain language standards, hospital branding and regulatory requirements.

• Wrote communications during emergency events (inclement weather, computer downtime, etc.) for dissemination to impacted parties and, in some situations, all 8,000+ hospital employees.

​​

​

Massachusetts General Hospital, Harvard Medical School Teaching Affiliate, Boston, MA

Graduate Consultant, Diabetes Self-Management Education & Support Program

2013

 

Developed a nutrition skills tool and mobile app prototype to enable patients with diabetes to sustain learned knowledge and behavior. Performed a literature review to identify common barriers to healthy diet adherence, and utilized evidence-based practice to devise solutions to barriers.

• Conducted an online survey and five telephone interviews with patients to understand their household cooking practices and diet.

• Produced a comprehensive social marketing plan aimed at promoting use of the nutrition skills tool.

​​

 

PUBLIC RELATIONS EXPERIENCE

​

Ceres, Boston, MA

Communication Associate

2010-2011

​

Ceres is a national network of investors, environmental organizations, and other public interest groups working with companies and investors to address sustainability challenges such as global climate change and water scarcity.

• Drafted press releases and fact sheets; wrote, designed, and distributed Ceres monthly e-newsletter; updated content on Ceres’ suite of websites; and managed Ceres’ media database.

• Provided editing support on press releases, reports, and other materials; helped develop communication outreach plans for upcoming reports and events; and wrote a reports protocol.

​

 

Massachusetts Adoption Resource Exchange, Boston, MA

Public Relations and Fundraising Associate

2007-2010

 

The Massachusetts Adoption Resource Exchange (MARE) finds permanent homes for children and teens in Massachusetts' foster care.

• Managed media inquiries and organized a variety of events, from MARE’s Walk for Adoption to Boston’s National Adoption Day.

• Wrote and designed quarterly newsletter, and drafted copy for brochures, flyers, grants and press releases.

• Managed photographic exhibit of children in foster care by securing photographers, children to appear in the exhibit, venues to host the exhibit, and publicity for the exhibit.

​

 

JOURNALISM EXPERIENCE

​

The Jewish Advocate, Boston, MA

Senior Reporter and Substitute Editor

2006-2007

​

• Wrote 360+ stories, from a high-profile lawsuit issued by the Islamic Society of Boston against a local Jewish organization to a feature on Jewish siblings with Kleine-Levin Syndrome, a rare sleeping disorder.

• Edited and headlined stories; worked with production department in determining newspaper’s layout; assigned articles to reporters; and proofread news stories before they went to press.

​

 

The Boston Herald, Boston, MA

Editorial Assistant

2005-2006

​

• Authored two front-page news stories.

• Wrote 131 news stories on a variety of topics, from a baby seeking treatment in Boston for a rare heart disease to profiling two young women with a hair-pulling disorder.

• Conducted research for stories and scheduled photo assignments. Wrote and confirmed obituaries, and addressed callers’ questions as well as complaints and news tips.

​

 

The Boston Globe, Boston, MA

Editorial Assistant Intern

2004

​

• Wrote 40+ stories, including a profile of a British school in Boston and a first person piece on dog sledding.

• Coordinated a weekly caller complaint line; scheduled photo assignments; created a weekly table of contents to entice people to read stories; and conducted research for reporters.

​